Testimonials

Mrs Groves, Taunton. TA1

Thank you for cleaning my oven. It was fascinating to watch and my oven looked amazingly clean afterwards. I would thoroughly recommend this service.

Mrs Groves, Taunton. TA1

Mrs Walker, Tiverton. TA3

Well pleased with my NEW oven. Friendly service and most efficient. Thanks.

Mrs Walker, Tiverton. TA3

Mrs Cheryl Low, Oake. TA4

Excellent result. Very friendly and efficient man.

Mrs Cheryl Low, Oake. TA4

Mrs Tuck, Taunton. TA1

Lee from OVENU came to clean my cooker which I inherited when I moved house. It was in a very sorry state!! Lee arrived promptly and introduced himself. He explained what he was going to do and carried out the work in a very organised and professional manner. The result was a sparkling clean cooker, I was amazed. I would thoroughly recommend OVENU and will be continuing to use the service myself.

Mrs Tuck, Taunton. TA1

Mrs Hawke, Taunton. TA2

Very happy, great service.

Mrs Hawke, Taunton. TA2

Mrs. J. Ballantyne. Somerset. TA10

What an excellent service! Lee was thorough, polite and worked very hard the whole time he was here! We will definitely be using OVENU again!

Mrs. J. Ballantyne. Somerset. TA10

Mrs Harvey, Taunton. TA2

As a 79 year old – finding it almost impossible to kneel and stretch and do the everyday jobs I did well years ago – I took advantage of your oven valeting service. Today a very pleasant young man , named Lee called (by appointment) and carried out the service. I am amazed at the end result – through his effort my nine year old oven really does look like new.

Mrs Harvey, Taunton. TA2

Mr & Mrs Foster, Norton Fitzwarren. TA2

Very satisfied. Excellent condition now.

Mr & Mrs Foster, Norton Fitzwarren. TA2

Mrs Chapman, Taunton. TA3

Our oven has been transformed and we are very happy with the service Lee provided. An efficient and polite service which we are happy to recommend.

Mrs Chapman, Taunton. TA3

Mrs. L. Edwards, Longport. TA10

Lee arrived promptly and cheerfully!! He is a pleasure to have in ones kitchen. He made a FIRST CLASS job and my Aga looks like new. Will definitely recommend.

Mrs. L. Edwards, Longport. TA10

Mrs Kent, Langport. TA10

It is so good to be able to relax when someone else does one of the worst jobs ever! Lee is very easy to converse with, intelligent and polite and really got stuck in. Thank you very much.

Mrs Kent, Langport. TA10

Mrs Wallace, Taunton. TA1

Lee carried out the work very efficiently. He was polite and I would recommend him and OVENU to my friends.

Mrs Wallace, Taunton. TA1

Mrs Macey, Wellington. TA21

I have just had my cooker cleaned by Lee Mcauley and am very impressed the only problem being is I now don’t want to use it, it looks brand new. At long last I can look through the door window and see how everything is progressing without having to open the door! Lee was a diligent worker and very polite and pleasant and cleaned up afterwards.

Mrs Macey, Wellington. TA21

Mrs Yick, Taunton. TA4

Lee was punctual, efficient and did a fantastic job on the oven. This is the second time I have used OVENU and specifically Lee. I would definitely recommend this really good value for money service. Thank you again!

Mrs Yick, Taunton. TA4

Mrs Tibbs, Taunton. TA1

A brilliant job done – friendly, efficient service and an oven as good as new!

Mrs Tibbs, Taunton. TA1

Mr King, Ilminster. TA19

The response to our request for cleaning was very prompt. The cleaner was very pleasant and most efficient. The resulting cleaned oven was absolutely up to our expectations. A good service.

Mr King, Ilminster. TA19

Mrs. P.A. Fox, Taunton. TA3

I was delighted with the service I received from your representative Lee, who cleaned my oven beautifully today. He was professional, friendly and thorough. I will recommend him to my friends.

Mrs. P.A. Fox, Taunton. TA3

Mrs Oakes, Langport. TA10

Thank you for an excellent service. Lee is punctual , personable and efficient. My Rangemaster oven looks as good as new.

Mrs Oakes, Langport. TA10

Mrs Allum, Taunton. TA2

Friendly, efficient service. Fantastic end result! Really pleased – would recommend.

Mrs Allum, Taunton. TA2

Mrs Birkett, Williton. TA4

The gentleman who came to clean my oven has done an excellent job. Polite, clean and tidy worker, would recommend to all friends and family. Lee, well done!!

Mrs Birkett, Williton. TA4

Mrs Sue Murray, Milverton. TA4

Very many thanks for coming to the rescue and cleaning the utterly disgusting Aga which we had just inherited. Wonderful job – now have a brand new Aga!

Mrs Sue Murray, Milverton. TA4

Mrs Lines-Roberts, Taunton. TA1

My oven was disgusting. The previous owners refused to clean it. I rang OVENU who came within a week and did an EXCELLENT JOB. It is now a pleasure to cook in it.

Mrs Lines-Roberts, Taunton. TA1

Miss Eastman, Taunton. TA4

Turned up on time. Thorough job. Left kitchen clean and tidy. Will use again. Oven now sparkles.

Miss Eastman, Taunton. TA4

Miss Pilsworth, Taunton. TA1

Very happy with the result. Would recommend this company to friends and family.

Miss Pilsworth, Taunton. TA1

Mr Peters, Taunton. TA4

Thank you so much for a great service. Prompt, efficient and great result!

Mr Peters, Taunton. TA4

Mrs Howell-Bewsey. Taunton. TA2

A totally brilliant job performed by a very hard working and caring technician. Lee was very professional and would highly recommend him and your company to everyone. Cooker is like new with a wonderful showroom finish! We are thrilled. Thank you so much.

Mrs Howell-Bewsey. Taunton. TA2

Mrs Durman, Taunton. TA3

Great service, great products, no mess or smells and a sparkling oven! I am so pleased with the results. Really friendly service as well.

Mrs Durman, Taunton. TA3

Mrs Snelling, Combe St Nicholas. TA20

Very satisfactory. Would be very happy to recommend your service.

Mrs Snelling, Combe St Nicholas. TA20

Mr Wilton, Taunton. TA2

We are very happy with the service Lee has provided. He is courteous and punctual. He is very professional and informative about the services he provides. The oven and hob are now sparkling clean and just like new. We would recommend to our friends and family.

Mr Wilton, Taunton. TA2

Mrs Howard, Chard. TA20

Thank you for a fantastic job! I have a lovely, clean sparkly Range again. I certainly don’t want to do any cooking for a few days! I will be sure to recommend OVENU to my friends and family. Very professional, friendly and on time. Money well spent. I could never get my oven to look like this. See you next year!

Mrs Howard, Chard. TA20

Mrs Janice Singleton, Chard. TA20

I am over the moon with my oven, Lee has made it look new and I will be pleased to have him back again.

Mrs Janice Singleton, Chard. TA20

Miss Nelson, Taunton. TA2

My experience has been great. Service with a smile, politeness and professionalism. My oven was cleaned beautifully and looks impressive.

Miss Nelson, Taunton. TA2

Mrs Anstiss, Exeter. EX2

I was very pleased with the service and the results. The oven cleaned up much better than I expected given it’s age. Lee was very friendly and professional. Thank you.

Mrs Anstiss, Exeter. EX2

Mrs Churchman, Chard. TA20

Excellent job and would recommend to family and friends.

Mrs Churchman, Chard. TA20

Mr Kirman, Taunton. TA3

This is the third visit and an excellent job done as usual. I have no reservations about recommending OVENU to others.

Mr Kirman, Taunton. TA3

Mrs Jewhurst, Taunton. TA2

Thank you for making my oven, hob and extractor hood sparkly clean! You did a wonderful job – quick, efficient and friendly. Thank you.

Mrs Jewhurst, Taunton. TA2

Mrs Friswell, Taunton. TA1

Lee was very prompt. Arrived on time. Very efficient, courteous, an excellent job. Would recommend.

Mrs Friswell, Taunton. TA1

Mrs Symes, Chard. TA20

I am delighted with my clean oven it was worth every penny.

Mrs Symes, Chard. TA20

Mr King, Taunton. TA2

Thank you. I thought I did a great job myself last year, but was shocked after how clean the oven looked after OVENU had cleaned it. Well worth the service. Left the oven looking great and cleaned up after himself. OVENU was recommended by a family member and I would recommend OVENU to anyone. Thank you.

Mr King, Taunton. TA2

Mrs Bonthrone, Taunton. TA1

What a transformation!!! We were so pleased with the final result it’s like a new oven. We feel like we don’t want to use it because we may spoil the look of it. Thanks for the great work Lee!!

Mrs Bonthrone, Taunton. TA1

Mrs Bradford, Taunton. TA1

Thank you – the oven is great and ready for re-use. The extractor, which was horrendous is great.

Mrs Bradford, Taunton. TA1

Miss. S. Plike, Taunton. TA1

I thought the service was brilliant and my cooker was like new when Lee finished cleaning it. Would get it cleaned again.

Miss. S. Plike, Taunton. TA1

Mrs Phelps, Taunton. TA3

We were very impressed with your service. Your specialist was as you advertised, punctual, courteous, and very professional and our oven looks like new again! Many thanks.

Mrs Phelps, Taunton. TA3

Mrs Gibson, Ilminster. TA19

Our ovens never looked cleaner – thank you.

Mrs Gibson, Ilminster. TA19

Mrs.D. Stainer, Greinton. TA7

We found Lee to be very friendly. The end result was fabulous. We would have no hesitation at all in recommending OVENU to anyone. We will of course be using this service again. Thank you.

Mrs.D. Stainer, Greinton. TA7

Ms Beaumont-Ede, Cullompton. EX15

I had my double oven, hob and hood cleaned by Lee today. Lee was polite and courteous. He was very knowledgeable and thorough with his pre – clean checks. The finished product is amazing. I have a new ovwn. Will certainly recommend the service to family and friends.

Ms Beaumont-Ede, Cullompton. EX15

Mrs Angela Brett, South Petherton. TA13

Great job! Very thorough service. I would be happy to recommend to a friend.

Mrs Angela Brett, South Petherton. TA13

Mrs Smith, Taunton. TA2

Lee is brilliant. He makes an excellent job on my oven and I am delighted. Leaves everything clean and in working order. A major task and I am full of praise. Thank you.

Mrs Smith, Taunton. TA2

Mr Grant, Taunton. TA1

Excellent service. Arrived at time arranged. Very, very pleased with the results. The two ovens as new!!

Mr Grant, Taunton. TA1

Mrs Perrin, Taunton. TA7

Excellent service and great value for money. I will definitely use OVENU again.

Mrs Perrin, Taunton. TA7

Ms Brailsford, Taunton. TA3

My oven is looking great – would recommend Lee’s service to friends and neighbours. Thank you.

Ms Brailsford, Taunton. TA3

Mrs Hedges, Taunton. TA1

Thank you for tackling our oven and for and for returning it to ‘as good as new’ standard. It looks fantastic. Lee predicted 2 hours for the job but was still happily slaving away. He was a very friendly, efficient and informative man who left us very satisfied. We will happily recommend him to others.

Mrs Hedges, Taunton. TA1

Mrs Barnett, Woolavington. TA7

A wonderful job….took the pain out of cleaning the oven. Many thanks.

Mrs Barnett, Woolavington. TA7

Mrs Garrett, Wellington. TA21

Wow! New oven again. Very professional job. Will be using OVENU again.

Mrs Garrett, Wellington. TA21

Mrs Taaffe, Taunton. TA3

Fantastic job. My oven looks as good as new. Thoroughly recommend. Thank you.

Mrs Taaffe, Taunton. TA3

Mr Welton, Taunton. TA3

Our oven and extractor hood were cleaned efficiently. A good standard of service was provided in a pleasant and efficient way. Come back next year.

Mr Welton, Taunton. TA3

Miss Akhurst, Inminster. TA19

The oven is a old model that I have used for about twenty years, it is now looking very smart, clean and well loved. It has served me well and will now be much more efficient. The work has been quietly and cheerfully done and the microwave too has been degreased and cleaned. Thank you for the service.

Miss Akhurst, Inminster. TA19

Mrs Gore. EX13

Excellent result. Staff polite and professional.

Mrs Gore. EX13

Mrs. J. Cooling, West Hill. EX11

This is the second time I have used your company. I am pleased to say the gleaming ovens have met with my expectations. Your technician has always been polite and helpful.

Mrs. J. Cooling, West Hill. EX11

Mrs Charles, Culmstock.EX15

I was most impressed with the full service provided by Lee. From the initial contact to placing the booking and the end product. Lee fully explained the service and was very polite, prompt and did an excellent job degreasing the Aga. Thoroughly recommended.

Mrs Charles, Culmstock.EX15

Mrs Sowden, Bridgwater. TA7

Extremely pleased with the results of my oven cleaned today by your technician. It looks like new again! I would certainly recommend your company to my friends and family. Now all I have to do is keep it this clean.

Mrs Sowden, Bridgwater. TA7

Mrs Kamin, Puriton. TA7

I decided to book an appointment with OVENU after receiving a flyer. Our Neff oven is used a lot and after trying shop products decided it was time to have a proper overhaul! I am sure it looked awful when Lee arrived but he was polite about it!! Lee worked really hard to make it tip top. I have booked in the next appointment and promised to take care of it in the meantime!

Mrs Kamin, Puriton. TA7

Mrs Drayton, Ilminster. TA19

First time I have had my oven cleaned. Lee has done an excellent job and my oven looks brand new. Would thoroughly recommend to friends.

Mrs Drayton, Ilminster. TA19

Mrs Howard, Crowcombe. TA4

Thank you very much. Very professional service. Oven is like new again. I would definitely recommend this service to others.

Mrs Howard, Crowcombe. TA4

Richard Haste, Taunton. TA1

Lee turned up on time and worked incredibly hard on our Range oven for almost five hours, without a break! He was extremely courteous  and helpful. We will do our best to promote Lee to our neighbours. Thank you.

Richard Haste, Taunton. TA1

Mr Vickery, Bishops Lydeard. TA4

I must congratulate you on the amazing job you did to the oven, hob and extractor hood. It was my daughters place, but as she now lives in China I am sure she would be just as pleased as I am. The guy was a polite clean worker and very thorough. I have shown some other people and they are all impressed. Many thanks.

Mr Vickery, Bishops Lydeard. TA4

Mrs Glynis Smart, Taunton. TA2

Brilliant results, my cooker is like new and your representative was very pleasant and helpful. I shall have no problem recommending you all to my family and friends.

Mrs Glynis Smart, Taunton. TA2

Mrs Lucy Wicks, Taunton. TA2

Extremely happy with the end result. Lee was very pleasant to have in my home and did a fantastic job with my very dirty oven! Will definitely be using OVENU again. Thank you!

Mrs Lucy Wicks, Taunton. TA2

Mrs Dewing, Churd. TA20

Lee has worked really hard on my electric stove and has done an excellent job. Looks great, just like new.

Mrs Dewing, Churd. TA20

Mrs Brown, North Curry. TA3

Very satisfied with the work. Prompt and courteous service. Would certainly recommend to friends and family. Oven looks sparkling clean for the first time in 5 years. Would definitely use again – everything left clean and tidy.

Mrs Brown, North Curry. TA3

Mrs Trenchard, Taunton. TA1

Excellent service and friendly too. Definitely use again but hopefully not too soon . Happy customer – second time for using OVENU.

Mrs Trenchard, Taunton. TA1

Mrs Cropper, Ilminster. TA19

Always a prompt and friendly service. Very reasonable and thorough job every time. I will continue to use OVENU when relocated to a new house.

Mrs Cropper, Ilminster. TA19

Mr Miles Watt, Taunton. TA1

I have used OVENU before and found they did a great job, far better than I could ever hope to achieve on my own. Good value and great results! Would recommend every time.

Mr Miles Watt, Taunton. TA1

Mrs Jane Taubman, Ilminster. TA19

A superb job, our big range cooker is a bit of a challenge to clean, with a heavily used rotisserie and a BBQ top, it was in need of it’s annual deep clean. Lee is very professional and works quietly and efficiently. Excellent value for money and a great service.

Mrs Jane Taubman, Ilminster. TA19

Mrs Gill Brearley, Chard. TA20

Thank you for prompt and friendly response and a very thorough and effective cleaning of my old Range. The whole process was carefully and cleanly carried out.

Mrs Gill Brearley, Chard. TA20

Mrs Annette Baker, Cotford St Luke. TA4

”Excellent job done” The oven was in a disgusting state after a tenant had never cleaned it in all the 6 years of using it. We would certainly recommend you again.

Mrs Annette Baker, Cotford St Luke. TA4

Mrs Jones, Bishops Hull. TA1

Very good job. Oven looks cleaner than when I bought it. Thank you.

Mrs Jones, Bishops Hull. TA1

Mrs Mullen, Wellington. TA21

Very friendly helpful service. Very good will use again and recommend to friends.

Mrs Mullen, Wellington. TA21

Mrs Edwards, Chard. TA20

Very pleased with the work done. We had to go out but the job was done efficiently and on time. Would thoroughly recommend.

Mrs Edwards, Chard. TA20

Mrs Johanna Little, Ilminster. TA19

I was very impressed by Lee, he phoned the same day as I emailed about getting our oven cleaned. He gave me a price and organised for him to come and clean the oven, which was done today 18th November 2011. Lee was very polite. The oven looks like new. Lee tiddied up after himself. Very happy with the service received.

Mrs Johanna Little, Ilminster. TA19

Mrs Jill Loader, Ilminster. TA19

Great job!

Mrs Jill Loader, Ilminster. TA19

Mrs Maureen Coath, Chard. TA20

I was really impressed with my shiny new oven-better than the day I moved into our house! Very impressed too with the cleaning up. Will be happy to recommend to my friends.

Mrs Maureen Coath, Chard. TA20

Mrs Shepherd, Taunton. TA1

I was very pleased with the service I received today. My oven was in a real state I’m afraid but it is now almost like new. I would be happy to recommend Lee and your company to my friends.

Mrs Shepherd, Taunton. TA1

Mrs Briers, Taunton. TA2

Prompt arrival, pleasant personality, Gets on with the job. Well satisfied  with job done.

Mrs Briers, Taunton. TA2

Mrs Helen Smith, Taunton. TA2

Excellent service received today-thank you so much for the great clean and for the advice about our dodgy fan oven! Highly recommended.

Mrs Helen Smith, Taunton. TA2

Mrs Diane Alford, North Curry. TA3

Brilliant service. Cooker looks new, too clean to use!!

Mrs Diane Alford, North Curry. TA3

Mrs Kuiti, Taunton. TA2

Thank you for doing such a fantastic job on my Range cooker. I was ashamed of how filthy it was but thanks to your hard work and attention to detail it looks amazing and almost like new! Your representative Lee was a joy to deal with. Professional, courteous and friendly. I would recommend him highly to anyone who needs their oven valeted. We are emigrating to New Zealand shortly and plan to use OVENU down under as well! Thanks again.

Mrs Kuiti, Taunton. TA2

Mrs Carol Gates, Taunton. TA1

Oven as good as new. Will use again. Clean workmanship and very polite young man.

Mrs Carol Gates, Taunton. TA1

Mrs Widger, Lambrook. TA1

Lee has done a very good job of cleaning my old gas cooker. Many thanks.

Mrs Widger, Lambrook. TA1

Mrs Lyn Atri, Taunton. TA1

WOW! What a fantastic job Lee has done. The oven looks brand new and I can’t wait to use it (and I hate cooking!) Lee worked really hard and has achieved a ”perfect” finish.

Mrs Lyn Atri, Taunton. TA1

Mrs Chippendale, Taunton. TA2

Lee was excellent from start to finish. He fitted us into a very busy Christmas schedule, kept us up to date with his timings, was very personable when here and left us with gleaming Range and oven.

Mrs Chippendale, Taunton. TA2

Mrs Bingham, Wiveliscombe. TA4

Lee has been back to us over and over again the last 3 years. He is friendly, polite and does an incredible job to our over used  oven to a family of six.

Mrs Bingham, Wiveliscombe. TA4

Mrs Vanessa Burtchaell, Rumwell. TA$

Excellent service-many thanks.

Mrs Vanessa Burtchaell, Rumwell. TA$

Mrs Jane Smith, Hatch Beauchamp.TA3

I am very happy having my cooker cleaned, he did a good job. I will never clean my cooker again. Thank you.

Mrs Jane Smith, Hatch Beauchamp.TA3

Mrs Michelle Foulger, Chard. TA20

Lee has done a magnificent job, so thorough. I am absolutely thrilled and will definitely be using OVENU again. Thank you.

Mrs Michelle Foulger, Chard. TA20

Mrs Griffiths, Taunton. TA1

I am delighted with the service offered by Lee. The oven is beautifully clean and he has” gone that extra mile” to help find a repair service for a broken seal on the cooker.

Mrs Griffiths, Taunton. TA1

Mrs Karen Cooper, Fitzhead. TA4

Lee was very polite and helpful and I would recommend him to my friends.

Mrs Karen Cooper, Fitzhead. TA4

Mrs Senior, Taunton. TA2

We are very pleased with the service. The oven, grill and hob all look great – I dont want to use it again…… Lee was very polite and helpful and I would recommend this service to family and friends.

Mrs Senior, Taunton. TA2

Mrs Pamela Mullins, Staplehay. TA3

I am most impressed with the way the ovens have cleaned up and look virtually new! The oily smell has gone and that is great. I would be happy to recommend you to my friends.

Mrs Pamela Mullins, Staplehay. TA3

Mr Griffiths, Taunton. TA1

Clean as new. Excellent.

Mr Griffiths, Taunton. TA1

Mrs Helen Fry, Trull. TA3

Very good service. I am delighted with my clean oven.

Mrs Helen Fry, Trull. TA3

Mr Bobby Barthakur, Werllington. TA21

Good staff – on time. Great explanations of what he was doing. All in all a very friendly service.

Mr Bobby Barthakur, Werllington. TA21

Mr Mick Blunsum, Taunton. TA1

Worked very well – oven was sparkling clean!

Mr Mick Blunsum, Taunton. TA1

Mrs Parsons, Taunton. TA2

A job well done – guy very personable. Will use you again and will recommend to friends.

Mrs Parsons, Taunton. TA2

Miss Pippa Grainger, Taunton. TA1

Thought the service was great. Would use again. The ovens look like new. Very pleased overall.

Miss Pippa Grainger, Taunton. TA1

Mrs Sue Burn, Wellington. TA21

Thank you – my oven looks like new now!

Mrs Sue Burn, Wellington. TA21

Mrs Liney, Chard. TA20.

I have always been happy with the oven when cleaned. Also, the gentleman’s mannered, friendly and very efficient.

Mrs Liney, Chard. TA20.

Mrs Shepherd, Halse. TA4.

Once again I am delighted to have a nice clean oven in my kitchen. It’s a job I have always hated and I am pleased to be able to have it done by someone who obviously enjoys his job. Many thanks.

Mrs Shepherd, Halse. TA4.

Mrs Miles, Kingston St. Mary. TA2

I’m very pleased with the finished results. Thank you.

Mrs Miles, Kingston St. Mary. TA2

Mrs Sandra Gidlow, Ilminster. TA19

I would highly recommend this OVENU service as the look of my cooker has been transformed. I will contact them in the future to keep my oven looking good.

Mrs Sandra Gidlow, Ilminster. TA19

Mrs Burt, Wellington. TA21

Very happy with the results. Looks as good as new. Westhal cookers are most difficult to clean.

Mrs Burt, Wellington. TA21

Mrs Ross, Bishops Hull. TA1

I thought Lee was most courteous and efficient from the outset from my initial enquiry to the completion of the work. My oven/cooker now looks as good as new – thank you very much. I will certainly be recommending your service to my friends.

Mrs Ross, Bishops Hull. TA1

Mrs Leslie Tubbs, Ilminster. TA19

I’m delighted with service. You arrived promptly and got quickly to work . You explained everything clearly and left nothing hidden. Polite, well mannered, I will definitely have you back. Oven is fantastic and as good as new. Thanks for a wonderful job.

Mrs Leslie Tubbs, Ilminster. TA19

Mrs Timson, Sampford Brett. TA4

This oven was in a terrible state. However once your man had done his ”magic” we were delighted with the results. Lee was very efficient and gave us a great service.We would recommend this company to others – thank you.

Mrs Timson, Sampford Brett. TA4

Mrs Alison Fletcher, Ash Priors. TA4

Now the cooker has been cleaned it looks like new. I am so pleased. Thank you. I wont hesitate to use OVENU again.

Mrs Alison Fletcher, Ash Priors. TA4

Mrs Sansom, Thornfalcon. TA3

Nice and friendly and professional. My oven now looks like brand new. Excellent.

Mrs Sansom, Thornfalcon. TA3

Mr Renouf, Chard. TA20

Prompt in every way – even though I dont live exactly where the address states. This is my first usage of an oven cleaning service, but remarks from friends in the village assured me the service was great.

Mr Renouf, Chard. TA20

Mrs Crellin, Taunton. TA1

Thank you for my lovely NEW oven – well worth it – and a charming work man.

Mrs Crellin, Taunton. TA1

Miss Boman, Taunton. TA1

Great service. My once greasy oven is now sparkling clean and looks new.

Miss Boman, Taunton. TA1

Mrs Bourne, Taunton. TA2

Great service – Thank you.

Mrs Bourne, Taunton. TA2

Mrs Foster, Taunton. TA2

Brilliant – it looks brand new!!

Mrs Foster, Taunton. TA2

Mrs Ball, Taunton. TA3

Brilliant service. Just like having a new oven!! Thank you very much.

Mrs Ball, Taunton. TA3

Mrs Dutton, Taunton. TA1

Fantastic service. Lee is so friendly and good at what he does and a asset to your business. Will be using your company again and will tell all my friends to use your company because the service is great.

Mrs Dutton, Taunton. TA1

Mrs Jackie Bridges, Ilminster. TA19

Excellent service and excellent results.

Mrs Jackie Bridges, Ilminster. TA19

Mrs Janet Dunn, Taunton. TA4

A fabulous service and a job I hate the most!

Mrs Janet Dunn, Taunton. TA4

Mr Priday, Wellington. TA21

Lee came to our house on time and has spent 3 hours cleaning our oven to an amazing standard. He has taken every care to keep the surrounding area clean and tidy. I would recommend OVENU to anyone that was seeking a good clean professional job.

Mr Priday, Wellington. TA21

Mr Gilley, Taunton, TA1

Very satisfied with the work completed and nice to see the oven! Will certainly use your services again.

Mr Gilley, Taunton, TA1

Mr Peter Johnson, Axminster. EX13

Thank you for bringing my old oven back to life. Wonderful job, thanks again.

Mr Peter Johnson, Axminster. EX13

Mrs Macready, Westonzoyland. TA7

Efficient and polite service. Highly recommended.

Mrs Macready, Westonzoyland. TA7

Mrs. Carlson of Queens Drive, Taunton writes;

As always, it’s like having a brand new oven three times a year. Always prompt, reliable and courteous. A pleasure !

Mrs. Carlson of Queens Drive, Taunton writes;

Mr. Chaffey, Great Mead, Bishops Hull, Taunton

Always very clean, competant and professional job. Many thanks.

Mr. Chaffey, Great Mead, Bishops Hull, Taunton

Mrs. Coleman, Combe St. Nicholas, Chard

I am very happy with how clean the oven looks. Thank you.

Mrs. Coleman, Combe St. Nicholas, Chard

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.